Sensibo Sky Doesn't Connect to My Wifi Network | Sensibo

Sensibo Sky Doesn't Connect to My Wifi Network

FIRST - If you had not been able to connect your Sensibo device to your wifi network, try to manually configure it. This will usually do the trick - Follow this guide to do so.

 

You had tried to manually connect your Sensibo device to your wifi network by the above guide but your Sensibo device is still disconnected?

Check the following before taking any further actions:

  1. The name (SSID) and password for your network are correct. 
    • Note that both are case sensitive.
  2. You network is online (visible when scanning for networks and you can use it from other devices)
  3. The router is set to transmit on 2.4GHz (Sensibo does not support 5GHz networks)
  4. The password length is not longer than 32 characters.
  5. The password does not have special characters.
  6. You don't have special firewalls, vpns or proxies (consult with your IT or technician)

If your credentials were entered correctly and the network is indeed online, you might have issues connecting due to network settings such as firewall, vpn or proxy.

 

Advanced

Ports

Sensibo devices connect to home.sensibo.com on ports 443 and 80. Please make sure these ports do no have any restrictions on them that could prevent Sensibo devices from connecting successfully to the internet through them.

DNS

Sensibo needs DNS access. The DNS server address must be given via DHCP of your router.

Firewalls

Your internet providers could have a built-in firewall or proxy. Please check with your ISP.