Basic troubleshooting (Sensibo Air PRO)
Updated
A/C does not react after setup
You should read and follow this article when:
- You have installed Sensibo Air PRO
- You have successfully connected Sensibo to the internet
- You have set up your A/C remote control during setup
- After the installation, you use the app
- You see Sensibo Air sending a signal, indicated by a blue light, to the A/C
- The A/C unit does not react
What to try:
- Make sure there is a clear line of sight between the Sensibo device and the AC
- The black glossy part of the Sensibo device should face your A/C unit
- Place the Sensibo device closer to the AC, at about 1 meter / 6 feet
- Try a different position for placing Sensibo
- For testing purposes, try to hold Sensibo very close to the A/C unit and see if it reacts
You can use a standard phone power bank if it helps:
If all fails:
- Go to https://home.sensibo.com
- Log in with your username and password
- Choose 'Change remote model' from the options
- Manually try to select your A/C brand
- If your A/C brand is not on the list - try to go over the Generic items
If you are still having issues, contact us at support@sensibo.com.
