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Troubleshooting

How to make Sensibo Air control your A/C

You've installed Sensibo and connected it to your wifi network but Sensibo is unable to control your AC correctly or at all. You had successfully set up your Sensibo device and connected it to your w…

Updated 1 year ago by Sensi

Error - Could not find Sensibo device network (Sensibo Air)

Error - Could not find Sensibo device network. You are trying to set up your Sensibo device and received the 'Could Not Find Sensibo Device Network' error. Follow these steps in order to manually con…

Updated 1 year ago by Sensi

Sensibo Air blinking patterns - What do they mean?

Sensibo Air blinking patterns - What do they mean? If your device cannot connect, please note the blinking pattern on the device which can indicate what the issue is. No blinking: The Sensibo device…

Updated 2 years ago by Sensi

How to recognize the correct remote for Sensibo Air

Sensibo Air didn't recognize my remote control. Try these few steps: Make sure that the remote control has fresh new batteries and try to detect the remote again. Often when the batteries are weak th…

Updated 1 year ago by Sensi

Manually connect Sensibo Air to your WiFi network (network name and password)

Manually connect Sensibo Air to your WiFi network. You can always set up the WiFi profile manually. Here's how: 1. Power cycle the Sensibo Air device. 2. While the Sensibo device is connected to the…

Updated 1 year ago by Sensi

How to connect Sensibo Air to my router

Sensibo Air doesn't connect to my router. Check the following before taking any further actions: The name (SSID) and password for your network are correct. Your network is online (visible when scanni…

Updated 1 year ago by Sensi

Basic troubleshooting (Sensibo Air)

A/C does not react after setup. You should read and follow this article when: You have installed Sensibo Air. You have successfully connected Sensibo to the internet. You have set up your A/C remote…

Updated 1 year ago by Sensi

How to control your Window or Portable A/C with Sensibo Air

Sensibo does not control your Window or Portable A/C. You've installed Sensibo and connected it to your wifi network but Sensibo is unable to control your Window / Portable AC correctly or at all. Yo…

Updated 1 year ago by Sensi

How To Factory Reset HomeKit Data - Sensibo Air

In the event your device shows "no response" on the Home app, reset the HomeKit data from the Sensibo Air by pressing and holding the reset button on the side of the device for 10 seconds (15 to be o…

Updated 1 year ago by Sensi

Geofence Troubleshooting (Sensibo Air)

Here are some of the best practices to help improve Geofence accuracy... Sensibo app permission: Make sure the Location/Geofence setting is turned on. Location: Set it to "Always On" to ensure accura…

Updated 2 months ago by Sensi

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