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Troubleshooting

How to make Sensibo Air PRO control your A/C

You've installed Sensibo and connected it to your wifi network but Sensibo is unable to control your AC correctly or at all. You had successfully set up your Sensibo device and connected it to your w…

Updated 7 months ago by Sensi

How to recognize the correct remote for Sensibo Air PRO

Sensibo Air PRO didn't recognize my remote control. Try these few steps: Make sure that the remote control has fresh new batteries and try to detect the remote again. Often when the batteries are wea…

Updated 7 months ago by Sensi

Basic troubleshooting (Sensibo Air PRO)

A/C does not react after setup. You should read and follow this article when: You have installed Sensibo Air PRO. You have successfully connected Sensibo to the internet. You have set up your A/C rem…

Updated 7 months ago by Sensi

Sensibo Air PRO blinking patterns - What do they mean?

Sensibo Air PRO blinking patterns - What do they mean? If your device cannot connect, please note the blinking pattern on the device which can indicate what the issue is. No blinking: The Sensibo dev…

Updated 7 months ago by Sensi

How to connect Sensibo Air PRO to my router

Sensibo Air PRO doesn't connect to my router. Check the following before taking any further actions: The name (SSID) and password for your network are correct. Your network is online (visible when sc…

Updated 7 months ago by Sensi

Manually connect Sensibo Air PRO to your WiFi network (network name and password)

Manually connect Sensibo Air PRO to your WiFi network. You can always set up the WiFi profile manually. Here's how: 1. Power cycle the Sensibo AirQ device. 2. While the Sensibo device is connected to…

Updated 7 months ago by Sensi

Error - Could not find Sensibo device network (Sensibo Air PRO)

Error - Could not find Sensibo device network. You are trying to set up your Sensibo device and received the 'Could Not Find Sensibo Device Network' error. Follow these steps in order to manually con…

Updated 7 months ago by Sensi

How to control your Window or Portable A/C with Sensibo Air PRO

Sensibo does not control your Window or Portable A/C. You've installed Sensibo and connected it to your wifi network but Sensibo is unable to control your Window / Portable AC correctly or at all. Yo…

Updated 7 months ago by Sensi

How To Factory Reset HomeKit Data - Sensibo Air PRO

In the event your device shows "no response" on the Home app, reset the HomeKit data from the Sensibo Air by pressing and holding the reset button on the side of the device for 10 seconds, then reset…

Updated 7 months ago by Sensi

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