Shipping Policy
Updated
SHIPPING POLICY KEY INFORMATION
Sensibo ships worldwide, and we will endeavor to ship products available in stock within 14 days after acceptance of orders depending on the size of the order and the number of products ordered. Some products may be on pre-order status and will be displayed on the website as such. Such pre-order products may be shipped at the date that was declared on the website with a reasonable delay of up to 30 days after the pre-order ship date. Although we will make every reasonable effort to deliver by the estimated shipment date, we can not guarantee shipment by that date if delayed by strike, transport disruptions, fire, an act of God, unavailability of materials or components, or any other circumstances not within our reasonable control that prevents delivery in the normal course of business.
Additional delivery information
We’re sorry, shipping to a PO Box is currently not possible.
Please be aware that if you place multiple orders close to each other, they may be shipped separately to ensure you receive the goods as quickly as possible.
Will I be charged customs fees?
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
TRACKING MY ORDER
Once your order is on its way, you’ll receive a tracking number via email.
To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder or reach out to us at support@sensibo.com.
I HAVE A PROBLEM WITH MY DELIVERY
I haven't received my order
Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received the order, please let us know right away and we can help you.
An item is missing from my parcel
If an item is missing from your order, please let us know and we'll be happy to take a look. In rare instances, an item can be sent separately from a different warehouse. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
I've received the wrong item
If you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.
FAULTY ITEMS
I've received a faulty item
If the item has a fault on receipt, please contact us with details of the fault before making a return, so we can assist you.
My item has become faulty
If your device has become faulty within 12 months of the delivery date, please contact us as soon as possible with details of the fault to assist or replace the device.
For more information on our warranty policy click here.
