Basic troubleshooting (Sensibo Sky)

A/C does not react after setup

You should read and follow this article when:

  1. You have installed Sensibo Sky
  2. You have successfully connected Sensibo to the internet
  3. You have set up your A/C remote control during setup
  4. After the installation, you use the app
  5. You see Sensibo Sky sending a signal, indicated by a blue light, to the A/C
  6. The A/C unit does not react

What to try:

  1. Make sure there is a clear line of sight between the Sensibo device and the AC
  2. The black glossy part of the Sensibo device should face your A/C unit
  3. Place the Sensibo device closer to the AC, at about 1 meter / 3 feet
  4. Try a different position for placing Sensibo
  5. For testing purposes, try to hold Sensibo very close to the A/C unit and see if it reacts
    You can use a standard phone power bank if it helps: 

If all fails:

  1. Go to
  2. Log in with your username and password
  3. Choose 'Change remote model' from the options
  4. Manually try to select your A/C brand
  5. If your A/C brand is not on the list - try to go over the Generic items

If you are still having issues, contact us.

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