AC Does Not Respond to Sensibo

Read This When

• You have installed the Sensibo Device
• You have successfully connected it to the internet
• You have set up your AC remote control during setup
• After the installation, you use the app
• You see Sensibo Sky sending a signal to the AC, indicated by a blue light
• The AC unit does not react, or react in a different way than expected

What to Try First

1. Make sure there is a clear line of sight between the Sensibo device and the AC
2. The black glossy part of the Sensibo device should face your AC unit
3. Place the Sensibo device closer to the AC, at about 1 meter / 3 feet
4. Try a different position for placing Sensibo
5. For testing purposes, try to hold Sensibo very close to the A/C unit and see if it reacts
6. You can use a standard phone power bank if it helps with positioning tests

Remote Configuration Issue

If the positioning adjustments don’t resolve the issue, the problem might be with the remote control configuration. The detected remote control might not match your AC unit perfectly.

In this case, you’ll need to select a different remote configuration for your AC unit.