Geofencing Issues

Geofence Troubleshooting

Location Services

For geofencing to work properly, you must:

1. Enable Location Services for the Sensibo App
2. Set Location Services to “Always” (not “While Using”)
3. Enable “Precise Location”

iOS Settings

On iOS devices, go to: Settings → Privacy & Security → Location Services → Sensibo

Make sure:

• Location Services is ON
• Sensibo is set to “Always”
• Precise Location is enabled

Android Settings

On Android devices:

1. Go to Settings → Location
2. Enable Location Services
3. Go to Settings → Apps → Sensibo → Permissions
4. Enable Location permission and set it to “Allow all the time”

Common Issues

1. Battery Optimization/Power Saving Mode

   • These features can prevent the app from running in the background
   • Disable battery optimization for the Sensibo app
   • Turn off power saving mode when using geofencing

2. Location Accuracy

   • Poor GPS signal can affect geofencing
   • Make sure you have good GPS reception
   • Keep “Precise Location” enabled

3. Network Connection

   • Stable internet connection is required
   • Both WiFi and cellular data should be enabled
   • Check your network connection if geofencing isn’t working

Additional Tips

• Set your geofence radius to at least 100 meters
• Allow several minutes for location changes to take effect
• Keep the Sensibo app running in the background
• Make sure your device’s date and time are set correctly
• Restart your phone if issues persist

If you’re still experiencing issues after trying these solutions, please contact our support team.

---

Reference Images

Here are the relevant screenshots to help you locate the settings mentioned above:

Location Services Settings

iOS settings